MCW FAQ — Frequently Asked Questions (Bangladesh)

Open mcw.in.net, tap Register, choose BDT as your currency, enter your phone number and details, set a password, and confirm. You must be 18 or older. See the registration page for the full guide.

Enter your registered phone number or username and password on the login page. On the Android app you can enable biometric login for instant access.

Use the "forgot password" link on the login screen to reset it via your registered phone number, or contact 24/7 support.

No — one account per player. Multiple accounts can breach our terms and affect bonuses.

Log in, open the Cashier, choose bKash, Nagad, Rocket, UPAY or TAP, enter the amount, send to the merchant number, then submit the transaction ID and your registered phone. Most deposits clear within 3 minutes. See the deposit page.

500 BDT via eWallets (bKash, Nagad, Rocket, UPAY, TAP). Local bank starts at 10,000 BDT; crypto has its own minimums.

Open the Cashier, choose Withdraw, enter an amount (100–50,000 BDT), confirm your bKash, Nagad or Rocket details and submit. Withdrawals are typically processed within 24 hours. See the withdrawal page.

A 2.5% transaction fee applies on eWallet methods. Separately, an 8% AML fee (minimum €4) applies on withdrawal only if you haven't wagered your deposit at least once.

Usually a wrong transaction ID, an amount outside the limit, depositing outside eWallet hours (8:00–22:00), or the wrong merchant number. Check these, then contact support with your transaction ID. See the payments page.

eWallet withdrawals are 100–50,000 BDT per transaction, with a legal monthly cap (up to €5,000 equivalent if your balance is at least 10x your total deposits, otherwise up to €10,000).

A 100% match on your first deposit, up to ৳700, for new BDT players, with a 10x wagering requirement. Select it in the Promotion section before confirming your deposit. See the bonus page.

You must place bets totalling ten times the bonus amount before the bonus balance can be withdrawn. Claim ৳700 and you wager ৳7,000 in total bets first.

Slots usually contribute close to 100% toward wagering; table and live games typically contribute less. Check each promo's terms.

Yes — rotating reloads and cashback, a refer-a-friend programme, and a VIP & loyalty programme. Check the Promotion section for current offers.

Hundreds of casino games — slots, live casino, crash games like Aviator, table games and fishing — plus a full sportsbook.

Yes — most RNG games (slots, crash, RNG table games) offer a free demo mode. Live dealer games are real-money only.

Yes. RNG games use certified random number generators, crash games are provably fair, and live games use real, licensed dealers.

No. Aviator and other crash games use a provably-fair RNG, so no app or signal can predict results. "Predictor" and "hack" sellers are scams, and hack APKs often contain malware.

Cricket, football, kabaddi and 30+ sports, with a sportsbook and exchange, plus live in-play betting.

Cash-out lets you settle a bet before the event ends at its current value — locking in a profit or cutting a loss.

Yes. In-play betting offers real-time odds that move with the match, plus cash-out and live tracking.

On Android, download the APK from mcw.in.net (allow installs from unknown sources). On iOS, open mcw.in.net in Safari and Add to Home Screen. See the app page.

Yes, from the official site only. Avoid third-party "MCW APK", "mod" or "hack" downloads, which can contain malware.

Yes, on the Android app — sign in with your fingerprint or face.

You may need to complete KYC — a government ID, a selfie with your ID, and proof of address — before or during your first withdrawal. No KYC is needed just to log in or deposit.

All transactions are processed over SSL encryption, and we monitor activity for fraud and money laundering. MCW is licensed in Anjouan, Union of Comoros.

Only mcw.in.net. Other domains using the MCW name may be copycats — always check the address bar.

24/7 via live chat, email, Telegram and Facebook, with a Bengali interface. See the help centre.

You can set deposit limits, take a time-out or self-exclude in your account. See responsible gaming for tools and support.

You must be 18 or older to hold an account or play.